Frequently Asked Questions
Everything you need to know about our home heating and water solutions.
How do I determine which water heater size is right for my home?
Selecting the right size depends on your peak water demand and the number of fixtures in your home. We recommend using our online sizing calculator or consulting with a licensed technician to ensure consistent hot water delivery.
What are the shipping costs and delivery timelines for large appliances?
We offer tiered shipping rates based on your location. Standard delivery for large units typically takes 5-10 business days. Expedited options are available at checkout for most residential addresses.
Does my Rinnai product come with a manufacturer warranty?
Yes, all Rinnai products come with a limited warranty covering the heat exchanger, parts, and labor. The duration varies by model; please register your product on our site to activate and view your specific coverage details.
What is your return policy for installed vs. uninstalled items?
Unopened and uninstalled items can be returned within 30 days of delivery for a full refund. Once a unit has been installed, it is no longer eligible for return due to safety regulations, but it is fully covered under our warranty program.
Do you offer professional installation services?
While we do not provide direct installation, we have a network of Rinnai Independent Dealers and certified technicians. We strongly recommend professional installation to ensure your unit operates safely and maintains warranty eligibility.
What payment methods do you accept, and is financing available?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we offer flexible financing options through our partner providers, allowing you to pay in monthly installments.